Accessibility Statement - Neighbourhood Care

Accessibility Statement

At Neighbourhood Care, we are committed to ensuring that our services are accessible to all people, including individuals with disabilities, in alignment with our vision to honour the human face of health care. To help you understand how Neighbourhood Care upholds the core principles of independence, dignity, integration and equality of opportunity in our interactions, we have developed the following Accessibility Commitment.

This Accessibility Commitment is Neighbourhood Care’s assurance to you, our valued client and/or customer that we will provide goods and services in an accessible manner by adhering to the following principles:

Neighbourhood Care is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA, these include but are not limited to:

Use of Assistive Devices

Neighbourhood Care is dedicated to serving individuals with assistive devices. Where possible assistive devices are made available to individuals with disabilities; these devices include but are not limited to: Bell Relay Services, an accessible website, and the ability to obtain documents in an accessible format if requested.


Neighbourhood Care will communicate in a manner that takes into account an individual's disabilities and will make reasonable effort to ensure that any individuals with disabilities understand both the content and the intent of the communicated material. This includes providing a copy of the document in a format that meets the needs of the individual. Neighbourhood Care has also developed a website that makes use of industry standard techniques to provide the highest possible level of web accessibility and communication.

Support Persons/Use of Service Animals

Neighbourhood Care will accommodate individuals with disabilities who are using service animals or support persons. We will ensure that the individual with the disability will have access to their support person or service animal at all times while on Neighbourhood Care premises.

Feedback Process

Comments and feedback, on the services provided by Neighbourhood Care to individuals with disabilities, can be shared via phone, letter or email. Neighbourhood Care will provide and arrange accessible formats and communication supports, on request. Neighbourhood Care's leadership team will review all feedback received.


Neigbourhood Care staff are appropriately trained in the practices, policies and procedures that deal with the provisions of goods and services to individuals with disabilities. Training includes: how to use assistive devices available at Neighbourhood Care, communicating with individuals using assistive devices, what to do if a person with a disability is having difficulty in accessing Neighbourhood Care's services and the requirements of the Accessibility Standards for Customer Service Act.

Neighbourhood Care will make documents available upon request in a format that takes a person's disability into account. Neighbourhood Care welcomes your feedback on our Accessibility Commitment. If you have a question, issue, compliment or complaint, contact us using

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